Honest Answers to Urgent Questions

Every one of them. Saturday, Sunday, Christmas Day, none of it changes what we do or what you pay. A plumber is rostered on around the clock, because a burst pipe doesn't check the calendar first.

We are. The phone is answered at every hour, and there's always a licensed plumber ready to head out, not a message service jotting down your number for Monday. Ring deep in the night and someone competent still picks up.

Leave your name, number and a line about what's wrong, and we ring back quickly, day or night. It suits a non-urgent job or a quiet moment. For anything actively flooding, the phone is faster every time.

Anything spreading water, gas you can smell, sewage coming up indoors, or the loss of your only working toilet. If it's getting worse while you watch, treat it as urgent. If it can wait safely for morning, it probably can.

We assess the fault, explain it in plain terms, and set one figure on the finished repair. The price we quote is the price you pay, agreed before we lift a tool, so you're never weighing a decision against a moving number.

Once the repair is done and you're satisfied, by card on the spot or by invoice where that's been arranged beforehand. There are no deposits on a standard emergency job, and nothing is owed simply for us arriving to look.

No. There's no night rate, no weekend rate and no holiday surcharge; the figure follows the work, not the clock. A burst at 3am is quoted the same way a slow drip at noon would be.

Yes. The quote costs nothing and there's no call-out fee, so having a licensed plumber diagnose the trouble is free either way. You pay only if you approve the repair, and only for that repair.

Local enough to know which streets pool first and how the old cottages were plumbed. We're through the Forest District most weeks, around the Currie Road end and the village shops, and that familiarity is why we usually find the fault quickly.

Yes, though this is a suburb of houses far more than flats. Where there's a townhouse or a small block, we handle the single dwelling or the shared line and coordinate with strata as needed. Detached homes are still most of what we see.

More than any other single cause. Backing onto Garigal and the Forestville Park bushland reserve, these blocks are heavily treed, and roots work into the old earthenware sewer joints until they choke. Send a camera down and the root mass shows up straight away.

Age, mostly. Much of the suburb went up as timber cottages on a post-war soldier-settlement grid, and the original earthenware and metal pipe underneath is now decades past its best, cracking and bursting when you least expect it.

Only someone licensed for gas, with the correct NSW gas class. It's tightly controlled because a botched gas repair is dangerous, and every job is tested and certified before the supply is turned on again. If you smell gas, get everyone outside and phone from there.

Absolutely. We hold NSW Plumbing Licence #275278C and we're glad to show it before we begin. Anyone who hesitates to prove they're licensed is not someone to have working on your home.

It covers the labour on whatever we repair. If something we've fixed later fails, we come back, no questions, no cost, and put our own work right at no charge. It's a promise on our own hands' work, plain and simple.

It splits at your property boundary. The drain from your home to that point is yours, and clearing it is our job; past the boundary the public main is the water authority's responsibility. We work out which side the blockage sits on before quoting.